Refund policy

Returns and replacements are only applicable in the event of a manufacturing defect or damage. To support such requests, an unboxing video is required.

Made-to-order products are eligible for replacement only in the case of a manufacturing defect or breakage. These products are not eligible for refunds.

All return or replacement requests must be raised within 2 (two) days of delivery.

We will not be able to process requests for products that:
(i) are made to your specifications or tailored to your personal requirements;
(ii) are made-to-order with extended production timelines;
(iii) are not returned in a saleable condition with original packaging;
(iv) are purchased under promotional or discounted offers, unless there is a manufacturing defect.

Replacement requests are processed within 7 (seven) working days from the date of approval.

Where applicable, refunds are processed after the returned product has been received and inspected. Please allow up to 30 (thirty) days.